FAQs

At the moment, we ship across Canada and the United States. Unfortunately, we do not ship internationally at this time.

We offer free standard shipping on all orders over $100, after discounts and before taxes.

Standard shipping (orders less than $100): flat fee of $10

No. There are no additional duties or import fees on your order. The price you see at checkout is what you pay.

Our team begins processing orders as soon as they are placed, so we cannot guarantee that changes or cancellations can be made, even if your order has not yet shipped.

If you need to modify or cancel your order, please contact us as soon as possible at online@charliebcollection.com with your order number. We’ll do our best to accommodate your request before your order is dispatched.

Once an order has been processed for shipment, we are unable to modify or cancel it.

Our team begins processing orders as soon as they are placed, so we cannot guarantee that changes to your shipping address can be made, even if your order has not yet shipped.

If you notice an error in your shipping address, please contact us as soon as possible at online@charliebcollection.com with your order number and the correct address. We’ll do our best to accommodate your request before your order is dispatched.

Please make sure your shipping address is correct before placing your order. Once an order has been dispatched, we cannot change or redirect the shipping address.

Orders typically take 1–3 business days to be processed and prepared for shipment. Our team begins processing orders as soon as they are placed.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking information.

As soon as your order has shipped, we’ll send you a shipping confirmation email with your tracking number and a link to track your package directly with the carrier. Please note that tracking information may take 24–48 hours to update after your order has shipped.

You can also track your order through the Shop App, or by logging into your Charlie B account and navigating to “Order History.”

We are happy to offer 30-day returns from your order's ship date. All items must be returned in their original condition (unworn, unwashed, unaltered) with original tags still attached. Please note that sale items marked at 50% off or more are final sale and cannot be returned.

Please visit our return policy page for additional information.

To start a return, visit our returns portal. You’ll need your order number, which starts with #U, along with the email, phone number, or postal code linked to your order.

Follow the steps to select the items you want to return, provide the reason, and download the prepaid label. Please note that a $12 return postage fee will be deducted from your refund.

Original shipping fees are non-refundable. A $12 return postage fee will also be deducted from your refund when using our prepaid return label.

If you received a damaged, defective, or incorrect item, please contact us at online@charliebcollection.com before starting your return so our team can assist you.

Sale items marked at 50% off or greater, and gift cards are Final Sale. Final sale items are not eligible for returns or price adjustments.

Since we can't guarantee item availability, we don't offer exchanges. To make an exchange, please return the original item and place a new order.

We’re sorry you received an item that is damaged, defective, or different from what you ordered.

Please contact us at online@charliebcollection.com with your order number and photos of the item and issue. Our customer service team will review your request and assist you with the next steps.

Purchases made online on charliebcollection.com can only be returned online.

Charlie B merchandise purchased at independent boutiques or third party retailers must be returned to the location where it was purchased. We do not accept returns for items purchased at retail stores.

After we receive your return, please allow up to 7 business days for processing. Once your return is complete, you will receive an email confirming that your refund has been issued.

Refunds will be processed to the original form of payment, minus the $12 return postage fee. Depending on your financial institution, it may take 1 to 10 business days for the refund to appear in your account.

No. Items purchased at an independent Charlie B retailer or third-party store cannot be returned through charliebcollection.com.

Please contact the store where you originally purchased the item for information about their return policy. Return policies may vary by retailer.

Charlie B can only process returns for purchases made directly on charliebcollection.com.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and Interac. You can select your preferred payment method at checkout.

All prices on charliebcollection.com, for orders shipping to a US address, are displayed and charged in US dollars ($USD).

If you would like to ship your order to a Canadian address, please visit charliebcollection.ca, where you can browse and shop in Canadian dollars ($CAD).

We do not price match other retailers.

We are happy to honour a one-time price adjustment should the price of an item(s) be reduced within two (2) days of your date of purchase.

To request a price adjustment for an online purchase, you must email online@charliebcollection.com within the two (2) day timeframe providing your order number and the style numbers for which you are requesting a price adjustment.

Please note, "Final Sale" items are not eligible for price adjustments.

Simply enter the discount code at the discount code entry field during checkout. Please note, only one (1) discount code may be applied per order.

Unfortunately we are unable to apply discount codes retroactively. Discount codes can only be applied to your next online order.

You can view our Size Chart at the product page, or by visiting our Size Guide page.

Our size guide serves as a general guideline for helping you find your Charlie B size. As fit may vary by style, we also include “Fit & Size” information for each style at the product page to help guide you.

If you are still unsure about fit or sizing, get in touch with us - we’re happy to help!

Some sold-out items may be restocked, but availability is not guaranteed.

If your preferred size or colour is sold out, select “Notify Me When Available” on the product page and enter your email address. We’ll send you an email if the item becomes available again.

Please note that signing up for a back-in-stock notification does not reserve the item, and availability may be limited.

You can also use our Store Locator to find a Charlie B retailer near you, as independent retailers may have different styles, colours and sizes available.

We offer care recommendations for each product under “Materials & Care” at the product page. You will also find information about the way to care for your Charlie B items on the garment tag.

Our line sells at select independent retail boutiques across Canada and the United-States. You can use our Store Locator to find a retailer nearest you.

For wholesale inquiries please visit our wholesale page, or email us at wholesale@charliebcollection.com and our team will be in touch!

A Charlie B customer account keeps everything you need in one convenient place. Check your order status, view your order history, start a return, revisit your wishlist items, and manage your saved addresses for a faster checkout experience.

You can sign in using your Shop account or your email address. If you choose email, simply enter your email address and follow the instructions to securely sign in—no password required.

If your order isn’t showing in your account, the email address used to place the order may be different from the email address associated with your account.

Please make sure you’re signed in with the same email address used to place your order.

Charlie B customer accounts are for online customers shopping on charliebcollection.com and are separate from wholesale retailer accounts. If you are a Charlie B retailer looking to access your wholesale account, please visit our Wholesale page.